The Art of the Call
A Service-the-Journey Guide for 9-1-1 Dispatchers
The Art of the Call is not a how-to-dispatch book. It is not an attempt to motivate. This book will equal a service-the-journey guide that impacts both performance and self-motivation. The approach of this book is grounded in the power-of-three structure: Communication, Service, and Leadership.
The core objectives are: Re-Think "communication." Re-Think "service." Re-Think "leadership." Concepts targeted include: "First Responders" equal more than "first on the scene." Dispatchers are also "First Responders" who deserve to be recognized, supported, and nurtured. Dispatchers must service the journey of three: the caller, the team member, and the self.